Question 1

What kind of businesses does Transcend Branding Co. work with?

Accepted Answer

Independent retail — boutiques, thrift and consignment shops, streetwear and vintage stores, and gift shops. Most clients have 10–500 products and no in-house design or marketing team.

Question 2

Do you build websites on Shopify or Squarespace?

Accepted Answer

Both. We recommend the platform during Phase 1 based on your catalog size, budget, and how much you'll want to manage yourself after launch.

Question 3

Can I get just the brand audit without a full website rebuild?

Accepted Answer

Yes. Phase 1 — brand audit, competitor analysis, and strategy brief — stands alone for $400, and is fully credited toward the full project if you move forward.

Question 4

Do you only work with businesses in Arlington, VA?

Accepted Answer

We're based in Arlington, VA, but work with independent shop owners nationwide. Discovery calls, design reviews, and training sessions are all remote-friendly.

Question 5

How long does a full website project take?

Accepted Answer

Typically 5–8 weeks total: 1–2 weeks for Discovery & Strategy, 3–5 weeks for Design & Build, and 1 week for Launch & Handoff.

Question 6

What's included in the monthly retainer after launch?

Accepted Answer

Four hours a month of site updates, SEO adjustments, and analytics review — cancel anytime with 7 days' notice.